SGMYTRIPSTerms and Conditions
The terms for a private car trip with SGMYTRIPS between Singapore and Malaysia: extra stops, waiting time, availability, pricing, payment and cancellation.
MOTAC L/N10641Additional pick-up or drop-off point
Each additional pick-up or drop-off point costs an extra SGD10.
There is no limit on the number of extra points. Each extra point is SGD10.
Arrival transfers (when you are flying in)
There is no charge for waiting time.
If you are taking a flight, please give us your flight number, so our driver can track your flight.
Departure and point-to-point transfers
There is no charge for the first hour of waiting, counted from the scheduled pick-up time. After the first hour, waiting is charged per 1-hour block: SGD35 for a Toyota Innova, and SGD40 for a Toyota Alphard / Vellfire or Hyundai Staria / Starex.
Apart from this, there are no extra charges for waiting time, parking fees, fuel surcharges or booking.
See our rates for your trip.
Availability
SGMYTRIPS private transport services run within Malaysia and Singapore only.
Booking and private transport services are available every day, subject to availability.
Please book at least one day before the travel date. For a trip at short notice, message us on WhatsApp first: we need at least 1 to 2 hours, and it depends on which cars are free.
We reserve the right to choose the vehicle model, depending on the scheduled travel date.
Pricing
Prices and rates are fixed. There are no hidden charges.
Not included: a tip for the driver, which is optional.
Payment and cancellation
No booking fee. Pay the driver at the end of the trip, in cash or by PayNow. No deposit.
Free cancellation and free rescheduling if you tell us at least 24 hours before pickup.
What you get with SGMYTRIPS
- Door-to-door service: we pick you up at any place and any time you choose.
- Clean, spacious MPVs.
- One fixed fare per car, quoted before you book.
- Direct from Singapore to Malaysia.
- At the border: you normally stay in the car through both checkpoints (in a Hyundai Staria / Starex, passengers may be asked to get out at Tuas).
- One car door to door, with no transfers on the way.
Ready to travel? Contact us or book online. For other destinations in Malaysia, see our rates.
SGMYTRIPS Sdn. Bhd. · 202101039091 (1439391-X)
MOTAC licence L/N10641
WhatsApp or call +60 11-6796 0658 · sgmytrips@gmail.com
Terms — FAQ
What is your cancellation policy?
Free cancellation and free rescheduling if you tell us at least 24 hours before pickup.
Are there any hidden or additional charges?
No. Our prices are clear and there are no hidden charges. The quoted price covers your trip. Extras such as child seats or waiting time are added only if you ask for them.
Is there a surcharge if my flight is delayed?
Flight delays happen, and we try to be flexible. We usually do not charge extra if you give us your flight details when you book, so we can follow your flight and plan around any delay or cancellation.
Do I need to tip the driver?
Tipping is not required. If you are happy with your driver, you are welcome to tip as you like.
Questions about these terms?
Ask us on WhatsApp and we will reply.
+60 11-6796 0658WhatsApp or call · WeChat / LINE: Sgmytrips · sgmytrips@gmail.com