FAQs - Frequently Asked Questions
Here is most frequently asked questions asked from our customers regarding on Private Car Service from Singapore to Malaysia
Traveling With Us
General Questions
For travel from Singapore to Johor Bahru, smooth and convenient transportation is essential. You can choose a bus, train, flight, or even a private car by SGMYTRIPS.
Yes. SGMYTRIPS provides cross-border taxi services from Singapore to Malaysia for a convenient and comfortable journey.
Our user-friendly platform allows you to select from a variety of vehicles, each with detailed information, ensuring you choose the one that suits your needs.
Yes, SGMYTRIPS offers car hire options without the need for a credit card, providing flexibility in payment methods.
No recommended. Regular Grab services are typically designed for local transportation within a specific country or region. They may not be authorized or equipped to handle international trips.
Yes, we prioritize safety. Baby and child seats are available upon request to ensure a secure travel experience.
Our pricing is transparent, and negotiation may not be possible. However, we offer competitive rates for quality transportation services.
Easily book your transportation on our website or contact our customer support for assistance in arranging your journey.
We maintain transparency in our pricing, and there are no hidden charges. The quoted price covers your transportation needs.
Yes, but only for travel through Tuas Link. Since July 2024, you should bring along your passport and identity card for clearance immigration.
Yes as long as you keep the car clean at all times.
We do not impose any cancellation fee but would appreciate if you could inform at least 48hours before your travelling date for any cancellations.
Yes, all passengers are covered under vehicle insurance for your safety.
Our experienced drivers use the most efficient and convenient border crossings between Singapore and Malaysia.
Yes, SGMYTRIPS offers 24/7 transportation services subject to availability.
Absolutely, you can easily book a taxi in Singapore through our platform for a seamless cross-border journey.
Yes, we offer daily trip services. But we don’t have rent car service. Visit our website for detailed information on pricing and packages.
You will receive your driver’s details on WhatsApp or SMS by 9:00pm on the night before your travelling date.
SGMYTRIPS offers a diverse fleet, including Toyota Innova, Starex, Alphard and Vellfire. Explore our website for details on available transport models.
Booking Inquiries
Booking is easy! You may book directly using our online booking form. For faster respond, you may WhatsApp us +6017-7299308.
You can book anytime before the pick-up date. However, to ensure transportation availability, we encourage you to schedule your booking at least 24 hours before you travel.
All our transport charges are per vehicle and not per passenger.
You can make the payment in cash to the driver in Singapore Dollar. No credit card is accepted.
Yes, we offer the flexibility to book transportation with multiple stops. Specify your itinerary during the booking process, and our team will customize the journey accordingly.
Yes, you can revise your travel schedule. Contact our customer support as soon as possible to make necessary adjustments, subject to availability.
No, we do not charge a booking fee. Full payment can be made to the driver during the pick up.
Prices are generally listed for a single trip. If you require a return trip, you can select the corresponding option during the booking process, and the system will provide the total cost.
Passport details is not required.
While we strive to maintain continuity, the return trip driver may vary due to scheduling and availability. However, all SGMYTRIPS drivers are experienced and committed to providing excellent service.
Airport Transfer Inquiries
Your driver will be waiting at the arrival hall and carrying a board that has the passenger’s name on it. Besides, your driver has your details and may contact you.
While we understand that flight delays can occur, SGMYTRIPS strives to provide flexibility. We usually don’t impose a surcharge if you provide us with your flight information during the booking. This helps us to estimate your arrival time and keep track of the flight schedule for any delay or cancellation.
Yes, we provide detailed receipts for all trips. Receipts are typically sent via email and include comprehensive information about the trip, ensuring transparency in our services.
Fold-able bikes with wheels removed is allowed.
Payment Inquiries
Yes, SGMYTRIPS accepts various currencies for payment. Our online platform provides options for payment in different currencies to suit your convenience.
Tipping is not mandatory, but it is a gesture of appreciation for excellent service. If you are satisfied with your driver’s service, feel free to tip according to your preference.
Deposit is not required, payment can be cash to driver or Paynow to company before end of each trip.
We accept both cash and online transfer. You can make your payment by cash to the driver or Paynow to the company before end of each trip.
Emergency Inquiries
For sure we will arrange replacement on the spot if there is anything happen.
